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How RSA Identity Governance and Lifecycle Improves Remote Work

  • by Jerry Aubel

Visualization of Identity Governance and Lifecyle management

Think fast: what’s the most critical element of a robust Identity and Access Management strategy?

Ask any security team and I’ll wager that their answers will be all over the map. One key element that’s sometimes overlooked is password management. But take a closer look and you’ll likely agree it’s a critical capability, especially in our current environment of a mostly remote workforce. If organizations want to realize a better business experience, reduce Service Desk costs and enhance ROI from remote work, then they need modern password reset and management functionalities. Here are a few use cases for how the RSA Identity Lifecycle module can help:

Self Service User Onboarding with Password Reset

Let’s say there’s a new joiner to your organization. RSA Identity Lifecycle can provide one-time onboarding and Identity confirmation of an employee. The new user can quickly and easily enroll their challenge questions from an extensive list of options. As they enroll, the system will email the employee with notifications confirming their completed workflows. RSA Identity Lifecycle can also provide self-service Active Directory (AD) password reset from a browser, Windows login or lock-screen. It also can ensure password policy enforcement across the platform, from the strength of passwords to the frequency of changes.

Why is this important? With a remote workforce, new hires may not have an option of visiting an office. This capability saves administration costs, improves the business experience, and makes the entire process faster, easier and more convenient. Bottom line: new employees can be working and productive on day one, easily and – most importantly – securely.

Self Service Password Changes Outside of AD

As another use case, let’s consider self-service password changes outside of AD. Employees may need to regularly update their passwords for enterprise applications like Salesforce, Workday, or any other integrated app. The typical reset “workflow” for these types of changes is a call to the Service Desk, and that’s an expensive proposition, given that 30% or more of all Service Desk calls are password reset-related according to a Gartner report.

RSA Identity Lifecycle provides default, out-of-the-box workflows that can enforce different password policies tailored to specific applications. The module tracks these workflows via standard change request processes, ensuring that updates and requests are documented. In addition, there are optional approval workflows for password reset for sensitive or non-human accounts, like shared or service accounts, providing added security to reduce identity risk for human and machine accounts. Ultimately, RSA Identity Lifecycle can help your users reset a password at 9:00 p.m. on a Saturday night and let your Service Desk re-focus up to a third of its time and resources.

All this translates to greater user productivity, reduced Service Desk burden and cost, and a more empowered and improved business experience. And don’t forget, increased ROI for your RSA Identity Governance and Lifecycle solution.

Learn more about RSA Identity Governance and Lifecycle here.