Customer Success

Our Promise

We will be zealously devoted to your sustainable success

We will be zealously devoted to your sustainable success

We will:

  • Build an intimate understanding of your requirements, expectations and objectives
  • Foster trust and transparency to build a lasting, mutually beneficial relationship
  • Make sure we hear and act on your feedback
  • Provide formal communication channels and alignment through account reviews, planning/progress sessions and QBRs
  • Conduct post-mortem lessons learned and best practice recommendations
  • Support collaboration and guidance through the RSA Community  
Whenever we can, we will move at the speed of your business

Whenever we can, we will move at the speed of your business

We will:

  • Be responsive to changes in your business and accelerate value
  • Align efforts and SME resources as the threat landscape changes
  • Anticipate challenges, questions and proactively provide solutions during your adoption and onboarding process
  • Provide a flexible engagement model based on your learning style (live training, 1:1 walkthroughs, webinars, etc.)
  • Provide quicker visibility into the product roadmap and which innovations can positively impact you
  • Provide more opportunities for knowledge transfer with peer-level companies 

Customer Success Engagement Model

Engagement Model