Technical Support

Operationalize your investment and speed your time to value for SecurID and SecurID Governance & Lifecycle. Resources include 24/7 tech support from a world-class team, personalized support and peer-to-peer knowledge sharing.

Personalized support

Personalized support

With basic, enhanced and custom application support options, SecurID provides personalized, proactive support—including a global support team available around the clock—to enable you to address technical issues before they impact your business. We’re here to help you maximize availability and uptime so you can leverage the greatest possible value from your investment in SecurID and SecurID Governance & Lifecycle.

SecurID community

SecurID community

A vibrant online community of product experts and customers is ready to provide fast, accurate responses to all SecurID-related questions. The community and support portal, which features an extensive knowledgebase library, serves as a one-stop resource for product information including licenses, documentation, downloads and training.

Designated support engineer

Designated support engineer

For organizations with complex security challenges that require a higher level of technical service and program support, SecurID offers the option to add the services of a designated support engineer (DSE) to the maintenance contract. A senior-level technical resource, the DSE provides expert customer support case management and rapid problem resolution to ensure the product stability needed to meet business objectives.