In the IT services industry, the technology you use can be a key differentiator between your company and the competition. Only by combining its expertise and consultancy with the most reputable solutions can a managed security services provider (MSSP) be confident of attracting and retaining happy customers. With this in mind, Reply has enjoyed a 12-year security technology collaboration with RSA. With extensive experience and knowledge of RSA’s products, Reply is able to offer innovative technology solutions to its clients, many of which need to tightly control who accesses their data and how that access is tracked. As it serves a significant portion of the Italian financial sector, Reply’s offerings also need to take compliance into account. The company therefore has to not only keep up with the latest technologies from RSA, but also know how to deploy them in the most effective way to meet varied but stringent client service level agreements (SLAs). As an MSSP, Reply built its own core service-management platform, based on RSA enVision® security information and event management (SIEM) some years ago, and is now evolving it with Archer and Security Analytics.